Who we are
BW Travel, Unit 5C, Hirwaun Industrial Estate, Hirwaun, CF44 9UP.
Email info@bwtravel.co.uk · 07946 382474 / 01685 848349
What we collect
- Name, email, phone, and address when you register or enquire
- Journey details (dates, pickup, destination, passengers)
- Quotes, bookings, invoices, and messages in the Customer Hub
- Account login details if you create a Hub account
Why we use it
To quote and run your journeys, keep a record of the job, message you about it, and meet legal, insurance, and operator-licence duties. Hub accounts are so you can request quotes, see prices, and talk to the office.
Lawful bases: contract (providing the hire), legitimate interests (running the business and stopping spam), legal obligation where required, and consent where you tick the privacy box on sign-up.
Sharing
We do not sell your data. We may share it with drivers or subcontractors on your job, professional advisers, and authorities if the law requires it. Hosting and email are provided by our IT suppliers (including the Customer Hub and office systems).
How long we keep it
Booking and invoice records are kept as long as we need them for the job, accounts, insurance, and operator records. Hub accounts stay until you ask us to close them, or we remove unused spam accounts.
Your rights
You can ask to see, correct, or delete your data, or object to some processing. Email info@bwtravel.co.uk. You can also complain to the ICO (ico.org.uk).